Customer Login
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payment
If you are a retail buyer, you can pay immediately; if you are a wholesale price, please contact us before payment. We will provide you with very competitive wholesale prices.
Refund
We provide a return for all of your products. You must provide us with the shipping tracking number, the specific reason for the return, and after confirming the receipt, the order will be refunded to the buyer.
Feedback
1. We only ship to the confirmed order address. Please confirm your address and telephone number before payment. We will ship within 2 to 5 business days after payment.
2. Payment orders below USD 8 will be sent through China Post ordinary packet (China tracking). Orders over US$8 will be sent via China Post registered airmail (valid tracking number).
3. If you have not received your product within 60 days after payment, please contact us.
Transport
1. Your positive feedback is very important to our business development. If you are satisfied with our products and services, please leave 5 stars feedback.
2. If you have any questions about products and orders, contact us before leaving any negative or neutral feedback and we will work with you to resolve any issues.
Thank
Your satisfaction is important to us and we want you to shop with confidence.
Returns can be made unconditionally within 30 days from the date the customer receives the merchandise (subject to the invoice date), but you need to pay your own shipping costs. Within one year after 30 days of purchase, free warranty is available, and We will take the initiative to bear the shipping cost, in case of quality problems. Please note: Please refer to the professional reviews on the product detail page first if there is a problem with the product in use.
We offer a 30-day, money back guarantee on most orders with the following exceptions.
To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns and you must pay for return shipping. Refunds will be issued to the orginal form of payment only. Store credit may also be requested.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. kgvshop is not responsible for items damaged or lost in transit.
The parcel will be sent out from our Warehouse, China in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
Usually, it may take 30 to 40 natural days for the parcel to arrive in most countries or your place.
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
World-wide FREE SHIPPING.
Any question, be free to contact us or e-mail us at kgvshop2022@gmail.com and we will get back to you in the first chance!
Thank you all for your concern and support!
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