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Our Story
About us | Our History
FOR OUR CUSTOMERS！
We wouldn’t be here—on this website, in our stores—if not for you, our customers. Thank you.
How we started, where we’re going?
kgvshop was founded in 1996 in New York. Since then, we’ve grown from one store in New York to 110 stores in different countries —one of the largest independent pet supply retailers in the Pacific Northwest. Keeping our pets safe is very important to us and we are responsible for all products we sell, simply because we love pet.
Our commitment to you
From day one, we’ve made it our mission to deliver old-fashioned customer service. We’ve dedicated ourselves to empowering pet owners, providing them with knowledge to keep their pets happy, healthy, and safe. Our strength lies in treating our customers and their pets like family. Because you are.
We have the passion and commitment to provide high quality and affordable pet products. We’re 100% pet lovers and we know for a fact how important it is to have innovative pet products to make your lives easier and your dogs happier.
All our products are meticulously checked for product standards so you can be sure that you’re getting the real deal!
On top of that, we offer returns unconditionally within 30 days from the date the customer receives the merchandise, free warranty is available in case of quality problems. Please note: Please refer to the professional reviews on the product detail page first if there is a problem with the product in use( About refund policy☚click here).
Our team
Our team reflects our company values—respect, fairness, and honesty. Our team knows a lot, and they love learning more—from our customers, our customers’ pets, their own pets (they all have pets), and from each other. We offer continuing education and training to our team. Our team loves these trainings. We’re not kidding. They love their job, and they’re committed to our customers, to their pets, and to providing the excellent service that keeps our customers returning year after year.
Our values
Since 1996, we’ve remained true to our values and honored our vision.
We believe in:
- Giving back to the community, Quality products and Offering value.
- Fairness, Respect and Teamwork.
- Healthy and happy pets.
- Pets are part of the family and Honesty is the only policy.
Finally, I wish everyone to live their ideal life. Have a nice day!