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【 We Promise 】
Quality Assurance.
Service Enthusiasm.
Customer Satisfaction.
【 About Shipping 】
1. Orders are processed within 1-3days after payment is made and verified.
2. Economic logistics is without an international tracking number, which can not be tracked when the parcel leaves China.
3. For faster and Safer delivery, we recommend you select shipping via China.
4. We will arrange shipping according to the address of the buyer provide, so please confirm and check the address details you filled on Aliexpress.
5. If you don't receive your item within 60 days, please contact us. We will check it for you.
【 Resend or Refund 】
Case 1: Please check the goods carefully as soon as you receive them. The resend or refund is valid for 5 days, which means you must contact us for resend or refund within 5 days after receipt of goods.
Case 2: It is out of our control after we shipped the goods out, please wait patiently. Of course, we will definitely resend or refund you if you do not get the goods.
【 Feedback 】
Before applying for a dispute, please keep a positive attitude and contact us, we will do our best to help you solve your problem.
If you are satisfied with our products and services, please leave us positive feedback and 5 stars. Your encouragement is the greatest motivation for us to move forward.
Click 5 stars For Us!!!
Your satisfaction is important to us and we want you to shop with confidence.
Returns can be made unconditionally within 30 days from the date the customer receives the merchandise (subject to the invoice date), but you need to pay your own shipping costs. Within one year after 30 days of purchase, free warranty is available, and We will take the initiative to bear the shipping cost, in case of quality problems. Please note: Please refer to the professional reviews on the product detail page first if there is a problem with the product in use.
We offer a 30-day, money back guarantee on most orders with the following exceptions.
To return an item for any reason, just repack the gift in its original packaging, if possible. Please include your order number and/or the name that the item was ordered under or a copy of your confirmation email. Sorry, shipping & handling fees are not refundable on returns and you must pay for return shipping. Refunds will be issued to the orginal form of payment only. Store credit may also be requested.
For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. kgvshop is not responsible for items damaged or lost in transit.
The parcel will be sent out from our Warehouse, China in the first 48 hours once the orders are made. At the same time, an informed e-mail will be there in your e-mail box once the parcel is out. The tracking number inside is to trace the timely status of parcel.
Usually, it may take 30 to 40 natural days for the parcel to arrive in most countries or your place.
The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.
World-wide FREE SHIPPING.
Any question, be free to contact us or e-mail us at kgvshop2022@gmail.com and we will get back to you in the first chance!
Thank you all for your concern and support!
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